report an outage
In the event of a power outage, please contact our customer service office as follows:
Regular Business Hours, Monday-Friday, 7:30AM-5:00PM
Evenings, Weekends and National Holidays
Call Emergency Line at 616-842-2241
Please Note - Emails and the website are manned Monday - Friday during regular business hours. After hours emails will be responded to the next business day.
If the power outage is widespread, our phone lines may be busy immediately following the outage. If our phone lines are busy and the situation involves immediate danger to the public (for example, an electrical fire or power lines on the ground), please call 911 to report the situation. If our phone lines are busy but the situation does not involve immediate danger to the public, please wait for several minutes and try our emergency phone number again.
The Board of Light & Power's distribution crews pay particular attention to all storm warnings, such as ice storms in winter and thunder storms in summer. When such warnings occur, all linemen are put on alert, all trucks are fueled, and portable generators and lights are made ready for all emergency situations. When outages occur, repairs are made as quickly as possible with the safety of the public a top priority. Outages are thoroughly investigated to reduce or prevent future outages of a similar nature.